Privacy Policy

No Flakin (noflakin.com; wontflake.com redirects there) is run by Northslate LLC. "We," "us," and "our" in this policy mean Northslate LLC. We decide how your personal information is used, so we are the "business" responsible for it under California law.

This policy covers the site, our emails and texts, and any other place that links to it. It doesn't cover other websites or the people you deal with on No Flakin, who handle your information under their own practices once you share it with them.

In the last 12 months, and going forward, we collect the categories of personal information below. The words in parentheses are the category names California law uses.

Where it comes from: from you, when you sign up, list, message, rate, report, or contact us; from your device and browser automatically; from other users (for example, a message or rating about you, or a report); from Google, if you choose to sign in with Google (your name and email address); and from our service providers (for example, whether a text was delivered).

We use personal information only for the purposes in the table above and these business purposes:

• To provide No Flakin: accounts, listings, search, messaging, the 48-hour clocks, flakes, ratings, away mode, and notifications.
• To keep people safe: screening, the contact-info filter, rate limits, fraud and spam prevention, investigating reports and stolen equipment, and enforcing our Terms of Service.
• To communicate with you: notices on the site, emails, and texts if you opted in.
• To fix and improve the site, including debugging and measuring how features are used.
• To follow the law, respond to legal requests, and protect our rights and the rights and safety of others.
• To promote the No Flakin marketplace, using listings and listing photos as our Terms of Service allow. We don't use your personal information for targeted advertising.

If we want to use personal information for a new purpose that isn't compatible with these, we will tell you first and ask for consent where the law requires it.

We use automated systems, including AI models from third-party providers, to screen messages and listing photos for sexual content, harassment, and scams before they are shown to others, to draft listing text from photos when you ask, to suggest replies and first messages, and to flag spam or lowball offers. A human may review content that is flagged.

When we send your content to an AI provider, we send only what is needed for that check or task (for example, the message text, the listing photo, or the listing's title, price, and town), not the phone number or email on your account. Our AI provider processes it on our behalf under a contract. Under its commercial terms, our AI provider does not use this content to train its models, and keeps it only for a limited time for safety and abuse monitoring.

We also use AI to write a short summary of a dispute for the person who decides it. For that summary we send the conversation's messages, the dispute reason, the flake record, the listing title, and the two users' display names. The person deciding reads both sides, not just the summary, before deciding.

• Screening holds. If screening flags a message or photo, it is held and not shown until a person reviews it. A person then releases it or removes it. The screening tool alone does not remove content or suspend accounts.
• The 48-hour rule. Flakes for missed deadlines and the 7-day listing pause after 3 missed deadlines in 90 days are applied automatically by the site's rules, which are explained in our Terms of Service.
• AI flags. Spam and lowball flags are only shown to the seller as a hint. They don't block anything.
• The contact-info filter. Phone numbers and email addresses in a buyer's messages are automatically hidden until the seller has replied in that conversation (see "Your phone number and the contact-info filter").

How to contest: if your content was held or removed, or you think a flake or pause is wrong, use the dispute button on the flake (for flakes) or email support@noflakin.com (for anything else). A person will review it and tell you the result. We don't use automated decisions to make decisions about you that produce legal or similarly significant effects, such as decisions about credit, housing, or employment.

• Your phone number and email are never shown on listings or on your profile.
• In a conversation, phone numbers and email addresses in a buyer's messages are automatically hidden until the seller has replied in that conversation, and the hidden details are not stored. Sellers' messages are not filtered. Once the seller has replied, it is up to each of you whether to share your contact details, and once you do, the other person can use them outside No Flakin.
• We use your phone number only to verify it, to send the texts described below, to prevent fraud and duplicate accounts, and to contact you about your account.

We text only for one-time phone verification codes you ask for, and, if you opted in, 48-hour reply reminders and "listing went inactive" alerts. We don't send marketing texts. Message frequency varies. Message and data rates may apply.

Reply STOP to any text to opt out, or turn texts off in your account settings. Reply HELP for help. Agreeing to texts is not a condition of buying or selling anything.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Our text provider receives your number and the message only to deliver it.

Anyone, including people without an account and search engines, can see your listings (with photos, price, and town), your display name, your town, your star rating, how often you showed up, and your flake count. The serial number or VIN on a listing is shown only if you choose to show it. If you mark a listing sold, the people who messaged you about it are told it sold.

The people you message see the messages you send them, and they keep their copy even if you delete your account.

We never show your email address or phone number to other users. They see them only if you type them into a message yourself, which a buyer can do only after the seller has replied. We don't collect your street address.

We share personal information only as described here. In the last 12 months we have disclosed each category in the table in "What we collect" for a business purpose to the following kinds of recipients:

• Service providers that run parts of No Flakin for us: website hosting, database, sign-in and photo storage, text messaging and phone verification, email delivery, and AI screening and AI tools. They may use your information only to provide their service to us, under contracts that limit what they can do with it.
• Other users, as described in "What other users can see."
• Google, if you choose to sign in with Google (Google's own privacy policy applies to what it does).
• Law enforcement, courts, and others, as described in "Legal requests and safety."
• A buyer or successor of the business, as described in "If the business changes hands."

Here are the service providers we use today. We will keep this list current. We don't use any analytics, advertising, or error-tracking service today; if we add one, we will add it to this list first.

We may share personal information when we believe in good faith it is needed to: follow the law or a valid legal process such as a subpoena, warrant, or court order; respond to government or law enforcement requests; investigate or help law enforcement investigate suspected stolen equipment, fraud, or other crimes; protect the safety of any person; or protect our rights, our users, or the site, including enforcing our Terms of Service.

For suspected stolen equipment, we may share the listing's details, photos, and serial number or VIN with law enforcement, the rightful owner, or theft-recovery or equipment registry services. We share messages and account information with law enforcement only as the law allows, and not with private parties unless the law requires it or you agree.

Where the law allows and it is safe, we will try to tell you before we share your information in response to a civil legal request.

If No Flakin is sold, merged, reorganized (for example, moved into a company the operator forms), financed, or goes through bankruptcy, personal information may be transferred to the new owner as part of that deal. The new owner must keep using it as this policy describes unless you are told otherwise and given any choices the law requires.

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising, as those words are defined in California law. We have not done so in the last 12 months. We don't knowingly sell or share the personal information of anyone under 16.

Do Not Sell or Share: because we don't sell or share personal information, there is nothing to opt out of today. If that ever changes, we will update this policy, add a "Do Not Sell or Share My Personal Information" link before we start, and give you the right to opt out.

Opt-out preference signals: if your browser sends a Global Privacy Control signal, we treat it as a request to opt out of sale and sharing for that browser. We don't respond differently to "Do Not Track" signals because there is no common standard for them.

We don't use advertising cookies, ad networks, or tracking pixels from ad companies.

Some information we handle counts as "sensitive" under California law: your account sign-in details, and the content of messages you send to other users through No Flakin.

We use sensitive personal information only to provide No Flakin, keep it safe and secure, prevent fraud and illegal activity, and for other purposes California law allows without an opt-out. We don't use it to infer things about you. Because we only use it for those purposes, the right to limit its use doesn't currently apply, but you can still ask us about it.

We don't collect government ID numbers, financial account or card numbers, precise geolocation, or biometric information, and we ask you not to put them in listings or messages.

If we add paid features (see our Terms of Service), card payments will be handled by a payment processor under its own privacy policy, and we will not receive or store your full card number. We will update this policy before any paid feature starts.

We keep personal information only as long as we need it for the purposes in this policy. The periods below are our maximums; we may delete sooner. When we no longer need information, we delete it or make it anonymous so it can't be linked back to you.

We protect personal information with reasonable safeguards for the kind of information we hold, including encrypted connections (HTTPS), encryption at rest by our database provider, row-level access controls on every database table, limited staff access, rate limits, and service providers with their own security programs.

No system is perfectly secure, and we can't promise your information will never be accessed without permission. Keep your sign-in safe and tell us at support@noflakin.com if you think your account was compromised. If a data breach affects you, we will notify you as the law requires.

If you live in California, the California Consumer Privacy Act (as amended by the CPRA) gives you the rights below. We give the same rights to all our users wherever they live in the United States.

Several other states, such as Colorado, Connecticut, Oregon, Texas, Utah, and Virginia, give residents similar rights: to access, correct, delete, and get a copy of personal information, and to opt out of targeted advertising, sale, and certain profiling. We honor these requests for all US users the same way as California requests above. We don't do targeted advertising, sell personal information, or use profiling that produces legal or similarly significant effects.

If we deny your request, you can appeal by replying to our answer or emailing support@noflakin.com with the subject "Privacy appeal." We will respond within the time your state's law requires. If you are not satisfied with the appeal, you can contact your state attorney general.

No Flakin is only for adults. You must be 18 or older to make an account, and we don't knowingly collect personal information from anyone under 18. If we learn that someone under 18 has an account, we will close it and delete their information. If you think a minor is using No Flakin, tell us at support@noflakin.com.

No Flakin is meant for people in the United States, and our providers store and process information in the United States. We don't target people outside the US. If you use No Flakin from another country, your information will be handled in the US under this policy and US law.

We use a small number of first-party cookies to make the site work and remember your choices. We don't use advertising or cross-site tracking cookies, and we don't use analytics cookies.

The site also keeps two small notes in your browser's session storage, which is cleared when you close the tab: an unsent message you started typing to a seller, so it isn't lost if the page reloads, and whether the logo animation has already played. We don't receive these notes (a draft reaches us only when you send it).

You can block or delete cookies in your browser settings. The site will still work for browsing, but you will need to sign in again and it will forget your town and homepage choices.

We may update this policy. We will change the "Last updated" date at the top, and if a change is material, we will tell you by email or on the site before it takes effect. We won't use personal information we already have in a materially different way without telling you and getting consent where the law requires.

For example, if we start showing ads, add a paid feature, or add a new AI tool, we will update this policy first if it changes what we collect, how we use it, or who we share it with.

Questions or requests about your privacy? Email support@noflakin.com with the subject "Privacy."

If you have a disability and need this policy in another format, email us and we will help.